Refunds

We offer 30 days refund for any damaged product. Please refer to all of our terms for more details.

Cancellation and Returns Policy

Minimum 72 hours’ notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to hold funds in case there are any open disputes for 90 days after request for cancellation. Termination of Agreements and Refunds Policy Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services, shall be refunded.

Damages/Defectives:

Any report of Damages or Defectives needs to be made within 48 hours of delivery. Any reports made after this time frame are subject to non-action on our part. Detailed photos of said damage must be provided, including photos of the box and the packaging as it was received.

Returns:

A request for Returns Buyer’s Remorse or otherwise, needs to be sent via email to support@nilsstore.com. All requests will be reviewed in a timely manner and we will advise the warehouse address to return to if a return is agreed upon. Unauthorized returns will not be given credit. Returns sent to the wrong address will not be given credit. Returns for Buyer’s Remorse or otherwise will not be credited for products requested/shipped after 30 days from delivery. Credit for Returns will be given once freight is confirmed received back at warehouse, received in original packaging and in good saleable condition. If approved, merchandise credit will be less freight costs unless Hallie’s Handcrafted is determined to be at fault. Please note that beginning 10/1/2021 all returns will be subject to a 10% re-stocking fee.